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Prepare and test your skills
Advanced
Prepare and test your skills
Concept
PII
Topic in 3 exam domains
Also called: personal information, personally identifiable information, sensitive customer information
Personally identifiable information shared by customers during calls that call redaction prevents from being captured in recordings.
Where this appears on the exam
3 subdomains in 2 of 5 domains
How learners score on this topic
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